SHIPPING
Shipping Information
We’re committed to delivering your order quickly and reliably. Please review the following shipping details to understand our process.
🚚 Carriers We Use
We ship through trusted logistics partners including FedEx, UPS, and DPD to ensure timely and secure delivery.
🕒 Order Processing Time
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Standard Orders: Processed within 1–2 business days
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During Holidays: May take 2–3 business days due to increased volume
Orders placed on weekends or public holidays will be processed the next business day.
🌎 Shipping Times by Region (U.S. Only)
Estimated delivery time after dispatch:
🟢 2–3 Business Days
Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming
🟡 4–5 Business Days
Alabama, Arkansas, Illinois, Indiana, Iowa, Kansas, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Nebraska, North Dakota, Ohio, Oklahoma, South Dakota, Texas, Wisconsin
🟠 5–6 Business Days
Kentucky
🔴 7–8 Business Days
Connecticut, Delaware, Washington D.C., Florida, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, West Virginia
🚫 Regions We Currently Do Not Ship To
We do not offer shipping to the following areas at this time:
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Alaska
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Hawaii
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Puerto Rico
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Guam
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U.S. Virgin Islands
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American Samoa
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Northern Mariana Islands
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Micronesia
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Marshall Islands
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Palau
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Armed Forces (Americas, Europe, Pacific)
📦 Delivery Terms & Conditions
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Once your order is shipped, the delivery address cannot be changed.
If you need to update your address, please email us within 24 hours of placing your order at question@jghscooter.com. -
The risk of loss or damage passes to you once the item is delivered to you or a third party you designate (excluding the carrier).
If you selected your own carrier not offered by us, risk is transferred when the product is handed over to that carrier. -
If you change your mind before dispatch, cancellations are accepted.
If your order has already shipped, please refer to our Return & Refund Policy.